OUR CURRENT OPERATING HOURS OF BUSINESS ON OUR WEBSITE:

Our website is open 24/7.

We aim to fulfil online orders as soon as possible and ship within 48 hours from receiving the order. This can be delayed due to a high volume of orders or disruption with the postal system with picking our mail up.

Any further delays thereafter will be due to the postal system. 

As tea and coffee orders are blended, prepared and packed on demand, we cannot always guarantee stock when large orders come in. Therefore, if an item is not in stock by the time we get to your order, we will contact you as soon as possible to discuss further options: either receiving your order at a later date or picking an alternative. We will of course assist with any recommendations to suit your palate. 

FOR ASSISTANCE VIA PHONE:

Due to our current location, we do not have access to a landline number. Please refer to our webchat service or email address for any assistance. 

FOR ASSISTANCE VIA WEBSITE CHAT:

We aim to reply to chat messages as soon as possible, either via the chat reply or a call back if a verbal conversation would be more efficient in resolving any enquiries. 

FOR ASSISTANCE VIA EMAIL:

We aim to reply to emails as soon as possible, either via email or a call back if a verbal conversation would be more efficient in resolving any enquiries. Our contact email address is: info@rosieandjava.com

FOR ASSISTANCE VIA VIDEO CALL:

We are working on a system to book time slots in order to have a 1-1 conversation about your tea & coffee needs. 

This video call can be used to ask us anything with regards to our products. 

It would be ideal to use:

• If you are new to the world of speciality tea and coffee and want some beginners knowledge.
• If you wish to discuss any in depth topics or brewing techniques.
• If you wish to discuss your barista skills and need any tips and tricks.
• If you just fancy a chat over a brew.

This service will be for a very limited amount of time during a typical week so booking a slot would be required to use it. 

Once the system is in place, it will be featured on the home page and this section will be updated with a link.

OUR FUTURE OPERATING HOURS: 

Our operating hours in each area above are subject to change at short notice due to unforeseen circumstances from time to time. Although rare, it may be unavoidable at times.

If this does occur, we apologise for any inconvenience caused and we will get back to any voicemail or email as soon as possible.

Thank you for your understanding.